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PKR's POOR CUSTOMER SERVICE
3
Philippines
Male
#1
3
7 months ago
PKR POOR CUSTOMER SERVICE. Have you experienced the same? Let us all talk about it for I myself was shocked upon knowing how a long time client like me gets dumped by PKR instantly. I still have pending balance with them maybe that is why they are doing this. I have asked to check on the status of my account for I have forgotten my old account's PW and created a new one. They suspended the account after several deposits I made and the good thing is I have already sent all the necessary documents (which I shouldn't have anyway) like my Social Security Card with my social number on it plus picture (back and front). Copy of my MASTERCARD which have my name and signature on it plus the card details. My NATIONAL TAX ID CARD with my name, address and picture same as with my PKR ACCOUNT. Purchase recipts with my name and address on it matching everything on my card. My bank info with my name and address on it matching my PKR account and yet I have been mistreated and asked to wait over and over again? Very cool PKR. I asked your representative if she could give me his/her social and my chat was terminated? You are asking so many verification information and yet your staff won't verify themselves and just terminate my chat session AFTER WAITING FOR HOURS? COOL! Now, why am I posting this? BECAUSE I AM HAPPY! NOW YOU KNOW! You blocked me in FACEBOOK, TWITTER and GOOGLE and where else? Can't you prove that I am wrong and just making stories up? You'll hear more from me. EXPECT THAT IF THIS WILL NOT BE RESOLVED IN THE NEXT HOUR! I am sure there a a lot of other people out there who had the same experience and will post their share of BAD SERVICE as well. You have my pending balance now are you happy? I will not fight for the money but I will surely fight for my right as a client! A customer who was maltreated and humiliated by YOU! PKR! I expect a manger to handle my concern NOW. Not a spiel in your live chat saying "I AM THE HIGHEST IN AUTHORITY THAT YOU CAN SPEAK WITH RIGHT NOW" CRAP! THEN YOU TERMINATE THE CHAT SESSION AND BLOCK YOUR POOR CLIENTS. Everyone please add to the thread. They should never get out of this kind of service and run away with our money. MORE TO COME. IF YOU WILL KEEP A HOLD OF YOUR POOR DEALINGS WITH CLIENTS LIKE US!
3
Philippines
Male
#2
3
7 months ago
ALL POSTS DELETED FROM FACEBOOK, TWITTER AND GOOGLE. GUILTY?

IF NOT, PROVE ME WRONG! NOT IN MEANS OF BLOCKING YOUR CLIENT'S ACCESS TO SPREAD YOUR CAN OF WORMS TO OTHER USERS!
3
Philippines
Male
#3
3
7 months ago
PKR is currently offline for some planned maintenance. We are performing some necessary upgrade work on our servers, in order to improve the customer experience.We apologise for any inconvenience caused at this time and we will bring the site back up as soon as we possibly can. Please could you check back later for an update.Thank you for your patience.Yeah right..OFFLINE after your representative CORRINE kicked me out of the chat session.
5
USA
Male
of AAA
#4
153
7 months ago
I will nevous play in PKR.
289
7 months ago
I have never had a problem with them, so I have never had to contact their customer service and by the sounds of it I hope I never will have to!! Good luck and I hope it works out for ya.
433
7 months ago
I have never really played PKR properly. I did download it a 2 or 3 years ago but it used up so much memory that I took it back off my laptop. Too much going on for my liking anyway. Did I really need all that add ons and the answer was no.
517
3
7 months ago
I was part of the beta version. I got to admit i hate the whole PKR experiences. i i want to stand up and rant or wink at players i will do that in a live game. For me give me s semi basic table with out the gimmicks any day
187 peeps PKR comes no where near my laptop
1627
2
7 months ago
I think the focus of PKR when it hit was the graphics. This was the way it was going to compete in the online poker market. My feeling is that each site brings something else to the table. There is not best site. It is an individual preference and choice. Unfortunately since BF the choices are far less. I hope you get your issues ironed out with customer service.
48
7 months ago
I checked it out last year and thought it was alright as far as offering something different but I found a lot of players were digging looking at their characters like they were soaking up TV time at a live event and the game dragged on.... I haven't had any Customer Service issues though.
187 hmondo !
720
7 months ago
As it is not my favorite online poker site, I dont play there much. I havent had to interact with there customer service so no comment there. Hope you get your issues resolved.
260
7 months ago
Good luck and i hope things sort themselves out for you
381
3
7 months ago
I play there for fun... because of the animations... never needed to contact support.

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