Use common sense?

That would only work if everyone had common sense Guru. Sadly, it's amazing how many don't. Just thinking of ways to make your job easier, that's all. But thanks for the advise.

You are hoping that they are going to make something clear cut here? Ha ha ha. They don't want everyone to know how everything works. If they did, then they can't change the rules whenever they want, and for whatever reason. Don't expect them to give us this power trip. Come on. I've discovered that we are the minority here, the ones that like to know what the rules are, and to follow them. Lower the expectations...then just roll with it. That's the way to survive.