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By dapperdan098
#580
My tables often disconnect briefly and my hand gets folded (mid hand) costing whatever chips are already in the middle. I don't think this is my internet connection. I get the circle thing in the middle and then sometimes a disconnect msg, so I click OK and it comes back quite quickly but usually the disconnect time bank doesn't kick in for some reason.

I multi-table mtts so this is getting costly for me.
User avatar
By WPN-Rep12
#672
sorry for the late reply, any chance we can get a small recording of your session of when the issue occurs? i know it can be a pain, but it greatly improves our troubleshooting and reporting of the problem.
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By kansasgrind
#903
on Black chip poker I transferred first 10$ to the new slot and it did not seem to work so I did it again and it worked fine but the first 10$ vanished into thin air! so I emailed yall, while waiting i tried to transfer the remaining 34$ in my account from poker to casino it also vanished from my poker account and my casino account! so their is 44$ and some change just gone!
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By I Love Mambo
#907
To casino app crashed ( Bad Gateway Error) and my funds were never returned to my balance.
By mmill18
#912
I'm a new user trying to get on for the first time.
When I open the ACR program on the my PC, the Live Update box comes up, finishes, gets to Unpacking New Version, then an error message pops up: "There was a problem decompressing. Please download the setup file again and install it. (Error: ENOENT:, no such file or directory, stat c:\AmericasCardroom\win"
I've tried downloading the setup several times, uninstalling and reinstalling, restart computer, but nothing changes and I can't get the program to open.
User avatar
By msroboto
#941
I do not want to see the stacks as numbers of big blinds EVER.
I do not want the click on the seats to cause this to happen.
Why can't I turn this off.
FYI, I of course click the table to get it back to the top a lot so it just keeps happening and it's maddening.
Make it stop.
User avatar
By ACR Rep
#942
mmill18 wrote: Sat Apr 04, 2020 11:51 pm I'm a new user trying to get on for the first time.
When I open the ACR program on the my PC, the Live Update box comes up, finishes, gets to Unpacking New Version, then an error message pops up: "There was a problem decompressing. Please download the setup file again and install it. (Error: ENOENT:, no such file or directory, stat c:\AmericasCardroom\win"
I've tried downloading the setup several times, uninstalling and reinstalling, restart computer, but nothing changes and I can't get the program to open.
We're working on putting together an installation error collection in this forum. We're not there yet. Without seeing your specific computer, it sounds like it didn't uninstall correct and a folders still exists with americascardroom folders inside it.

My first step is to find that folder and delete it.

Then reinstall the software.
By mmill18
#944
ACR Rep
We're working on putting together an installation error collection in this forum. We're not there yet. Without seeing your specific computer, it sounds like it didn't uninstall correct and a folders still exists with americascardroom folders inside it.

My first step is to find that folder and delete it.

Then reinstall the software.
The only folder is the one that the ACR setup creates and I've confirmed that it deletes the whole folder when uninstalled. I had the same result the first attempt and the fifth attempt.
I'm using a pretty new computer so it's easy to see what all is on it.
After rereading the error message, it seems the problem is the absence of a "win" file from the setup package. I created a "win" subfolder in the ACR folder just to try, and that seems to prevent that error message from coming up, but then it just sits on the "Unpacking New Version" box for an infinite amount of time without moving on. so what file should be in that "win" folder that is not installing?
User avatar
By kansasgrind
#946
ACR Rep wrote: Sun Apr 05, 2020 9:27 pm
mmill18 wrote: Sat Apr 04, 2020 11:51 pm I'm a new user trying to get on for the first time.
When I open the ACR program on the my PC, the Live Update box comes up, finishes, gets to Unpacking New Version, then an error message pops up: "There was a problem decompressing. Please download the setup file again and install it. (Error: ENOENT:, no such file or directory, stat c:\AmericasCardroom\win"
I've tried downloading the setup several times, uninstalling and reinstalling, restart computer, but nothing changes and I can't get the program to open.
We're working on putting together an installation error collection in this forum. We're not there yet. Without seeing your specific computer, it sounds like it didn't uninstall correct and a folders still exists with americascardroom folders inside it.

My first step is to find that folder and delete it.

Then reinstall the software.
Why are you ignoring the missing money post that were before this one?
Americas Cardroom The Venom