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Transparent and Verifiable Policy

Posted: Thu Mar 05, 2020 2:58 pm
by ACR Rep
Our refund policy is unmatched in the poker industry.

Everything is out in the open, giving players full visibility and the ability to verify the refund amounts.

Which accounts were banned?
Who is refunded?
Why they were refunded that amount?

Players have ALL the information.

Re: Transparent and Verifiable Policy

Posted: Thu Mar 05, 2020 3:46 pm
by ACR Rep
This policy hasn't been used since we launched the new software on May 21st, 2019. We're now ready to begin this policy again.

However, players should be aware that our new software allows us to both police players AND work to prevent bots from playing on the network altogether. Most sites try to catch bots after they're already on the tables. WPN is taking efforts to fight the bot software from ever working on the software to begin with. Therefore, we have way fewer refunds than we had previously.

We continue fighting bot software providers with every client update.

Fewer bots make it to the tables = Fewer refunds from being exposed to bots. #good4poker

Re: Transparent and Verifiable Policy

Posted: Fri Mar 06, 2020 3:48 am
by OneShotToLive
Will this go back retro to last May to cover banned accounts since then?

Re: Transparent and Verifiable Policy

Posted: Fri Mar 06, 2020 1:27 pm
by ACR Rep
Yes.