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By Agnostic Jesus
#2071
$3.30 4k gtd finished 17th

Pay out is $24.67

When I got knocked out money was not in account.

ID # 20400011

I have never had this happen before. Not sure what is going on.

ACR Name is : Agnostic Jesus
User avatar
By DCD80
#2085
Just checking status on my refund. Tomorrow is a week from the original request.




---------- Forwarded message ----------
From: Darrell Diotte <dcdiotte2k@gmail.com>
Date: Tuesday, April 28, 2020
Subject: Re: COMMERCIAL:Repeat contact subscription: dcdiotte2k@gmail.com
To: "support@americascardroom.eu" <support@americascardroom.eu>
Cc: Bronto <automated@bronto.com>


I have found the transfers on the financial report they were at 23:56:35 4-23-2020 for 123
At 23:56:01 4-23-2020 for 123

It shows money out and never return and never in my casino funds as well. Please credit back to my poker account.

On Tuesday, April 28, 2020, Tommy C (WPN Support) <support@americascardroom.eu> wrote:
We hope this email finds you doing well !!

About your query, please note that i checked on your history from 04/24/2020 and couldn't see any debit of $123, please make sure to take a look on your financial history and provide me with the proper information, so i can submit the report to the casino department.

Best regards!
Tommy C
Customer Service Representative


On Fri, Apr 24, 2020 at 4:00 AM, Bronto <automated@bronto.com> wrote via Mail:
The existing contact dcdiotte2k@gmail.com re-subscribed to your account via the webform "Website ACR.eu Support" on 04/24/2020 at 12:00am EDT

Item Action or Value
Field "firstname" Darrell Diotte
Email address dcdiotte2k@gmail.com
Field "message" I just transferred 123.00 2 times from my ACR poker account to the new casino and the money disappeared and is not showing up in the casino. My user name is DCD80.
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