A few hours of overnight downtime for a server upgrade and reboot are almost an everyday occurence somewhere in the poker world, but at PokerStars' global dot-com client, the procedure was a little more intense. Faced with what site administrators knew would be a "big one", taking significantly longer than normal, Stars even devoted blog space to advise its players of the pending outage.
According to PokerStars, the global dot-com site might be down for as much as 24 hours while the upgrade, which appeared to involve multiple components, moved forward. PokerStars.com ceased all action just before 5:00 AM EDT | 9:00 UTC on Tuesday morning, and that expected the site could be offline for as much as 21 or 24 hours, depending on which Stars post you saw:
As it turned out, even 24 hours didn't quite cover the process. While most services were up and running within a day, it took several hours more for the site to completely re-integrate some elements for some jurisdictions, including login, deposit/withdrawal, and online-balance capabilities. PokerStars.com's companion online casino was also rendered unavailable for an additional period for many players. The upgrade involved only PokerStars' primary dot-com platform and did not include firewalled jurisdictions such as the PokerStars US sites.
Finally, after approximately 32 hours, Stars reported via its Twitter/X account that the log-in and deposit issues had been resolved, though some auxiliary work was ongoing:
